Today’s world is extremely competitive. Often, to get a sale, promises are made and not kept. This practice leads to a company’s eventual demise. Twenty five plus years has confirmed that our practice of providing excellent customer service works.
We begin as soon as agreement to purchase is reached. Even though Sharp systems are intuitively easy to operate, our customer service representatives and IT analysts step in. Equipment is installed and connected where necessary. Then software integration and thorough training follow.

Service continues with the offering of contracts to cover mechanical as well as network and software support issues.
 

The largest segment of our company is our service department. Consisting of service writers, management, training, technicians, warehouse and delivery they make up two thirds of our company. Here are some ways they offer exceptional support to our customers.

  • Versatile Service agreements to meet your companies needs.
  • Large inventory of parts and supplies.
  • Guaranteed response times.
  • Speak to a local person when calling.
  • In-house support to help diagnose minor problems over the phone or through e-mail.
  • Onsite Authorized Sharp 3T Factory trainer to quickly bring our technicians up to speed on new equipment.
  • Direct support from Sharp Electronics through their Sharpnet internet support services. Help for difficult issues, firmware and software updates are available 24/7.
  • When in-shop repairs are necessary, loaners are provided.
  • Five year replacement guaranty.

 

To download Print Drivers for your Sharp printer, click here
For more information regarding our support services, contact our Customer Service Representative Kalani Shelford


   
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